THE HAVE IT ALL

Fat Loss Coaching Experience

THE HAVE IT ALL

Fat Loss Coaching Experience

FINALLY!!

The proven system to get you in Your best shape. fitted to your hormonal & lifestyle needs.

(And it doesn’t make you ban your favourite foods, train every day, or obsess over weight on the scale.)

FINALLY!!

Apply To The proven system to get you in Your best shape. fitted to your hormonal & lifestyle needs.

(And it doesn’t make you ban your favourite foods, train every day, or obsess over weight on the scale.)

welcome to my world

Hey! Emily de Luzy here!

Whether you heard about this opportunity from one of my ads, emails or social media, I want to say congrats on responding quickly and reaching out about our revolutionary weight loss and body confidence programme…

The HAVE IT ALL Fat loss coaching experience

You’re obviously interested in having a body you can truly be proud of, kissing goodbye to those stubborn pounds for good, and achieving a forever, sustainable body transformation…. And this is your first step to doing so.

Now, I LOVE Female Fat Loss Coaching – outside of my fiance, doggy and family, it’s my number 1 passion in life.

Emily De Luzy

FitQueen Founder

you may be wondering

why the heck should you listen to me?

Well, you don’t have to, of course. In fact, the first thing I tell people is, I don’t have any fancy academic qualifications.

Sure, I’m fully certified to coach women to lose weight, but I don’t have a tonne of letters after my name, and I don’t spend hours in some lab, pouring over research papers …

But what I do have is the experience of coaching well over 300 women to lose weight, feel great, and love their bodies, even if they’ve already tried countless other diets and programmes with no success.

I’ve been doing this day-in, day-out, for the past 5 years, and couldn’t be prouder of all my clients. (I’ll show you some in just a second.)

Emily De Luzy

FitQueen Founder

you may be wondering

why the heck should you listen to me?

Well, you don’t have to, of course. In fact, the first thing I tell people is, I don’t have any fancy academic qualifications.

Sure, I’m fully certified to coach women to lose weight, but I don’t have a tonne of letters after my name, and I don’t spend hours in some lab, pouring over research papers …

But what I do have is the experience of coaching well over 300 women to lose weight, feel great, and love their bodies, even if they’ve already tried countless other diets and programmes with no success.

I’ve been doing this day-in, day-out, for the past 5 years, and couldn’t be prouder of all my clients. (I’ll show you some in just a second.)

I’ve also been where you are

Back in 2015, I was 5 stone overweight, addicted to food and at war with my body image...

I simply could not stick to a ‘diet’. I would starve myself, only to then overeat.

I would restrict foods I enjoyed, only to binge on them later. Above all –

It Was Embarrassing and I Felt Ashamed.

I constantly asked myself – “Why do I find it so difficult?”

I started to believe I was truly hopeless, and maybe I was one of those women who just couldn’t lose weight.

I knew people were looking at me, thinking –

“She keeps talking about how she wants to lose weight, but she still looks exactly the same. She clearly doesn’t want it bad enough.”

The truth was, I did want it badly

I wanted it more than anything, but my eating was a disaster

I hated the way my body looked. I kept gaining weight and before I knew it I was the biggest I’d ever been.

I tried everything you could imagine to lose the weight, and I mean everything.

We’re talking low-carb, keto, Weight Watchers, Slimming world

After a long journey of trial and error, eventually I lost the 5 stone and found the golden key to sustainable fat loss.

In fact, I even got to the stage where I felt comfortable enough in my body to enter a bikini competition!

The truth was, I did want it badly

I wanted it more than anything, but my eating was a disaster

I hated the way my body looked. I kept gaining weight and before I knew it I was the biggest I’d ever been.

I tried everything you could imagine to lose the weight, and I mean everything.

We’re talking low-carb, keto, Weight Watchers, Slimming world

After a long journey of trial and error, eventually I lost the 5 stone and found the golden key to sustainable fat loss.

In fact, I even got to the stage where I felt comfortable enough in my body to enter a bikini competition!

Now, this journey wasn’t smooth sailing

Far from it... But it gave me the confidence to start helping other women

Having made all the mistakes in the book, I knew exactly what not to do for simple, sustainable weight loss.

One of the most powerful lessons I learned was that it’s perfectly possible (and even advantageous) to lose weight and get the exact type of body you want while eating tasty foods, continuing to socialise with friends, and without having to slaughter yourself in the gym every single night.

Not only that, but I discovered that, with the right approach, weight rebound can be a thing of the past.

let's talk about..

The Big Problem With Most ‘Diets’

Have you ever lost weight, only to ever pile it all back on again in a matter of weeks, or even days?

If so, it’s not uncommon. And it’s not your fault.

The way most diets aimed at women are designed, even if you lose the weight and fat you want, they’re not geared up for long-term success.

Due to their restrictive nature, or the very low calorie intakes or high levels of exercise, it’s physiologically impossible to stick to them.

It has nothing to do with willpower, and everything to do with the fact these diets are designed to work against your body, rather than with it. And that’s why the weight that takes months to lose will almost always go back on in a quarter of the time.

Plus – and here’s where it gets really shocking – Dieting in this way makes all future weight loss attempts much tougher.

let's talk about..

The Big Problem With Most ‘Diets’

Have you ever lost weight, only to ever pile it all back on again in a matter of weeks, or even days?

If so, it’s not uncommon. And it’s not your fault.

The way most diets aimed at women are designed, even if you lose the weight and fat you want, they’re not geared up for long-term success.

Due to their restrictive nature, or the very low calorie intakes or high levels of exercise, it’s physiologically impossible to stick to them.

It has nothing to do with willpower, and everything to do with the fact these diets are designed to work against your body, rather than with it. And that’s why the weight that takes months to lose will almost always go back on in a quarter of the time.

Plus – and here’s where it gets really shocking – Dieting in this way makes all future weight loss attempts much tougher.

But there’s good news …

With the right approach, not only can you completely avoid the disastrous weight fluctuations

Dieting rebounds, and shame and embarrassment that come with most mainstream diets, you can actually undo damage from previous diets, and re-teach your body to lose weight (and keep it off,) safely, sustainably, and naturally.

And that’s exactly what we’re doing with The HAVE IT ALL Fat loss coaching experience

Before I share more details with you, let me show you just a small selection of the women who’ve been through the experience:

"the best thing i've ever done"

morgan - FitQueen Client

"She has given me my new found confidence"

Bara - FitQueen Client

"She has taught me self love"

hannah - FitQueen Client

I’m on a mission

to help determined, committed women like yourself to nail one hell of a body transformation

All whilst having a full understanding of how to maintain your newfound results.

Here’s the thing….

Most women who want to lose weight are focused on all the wrong things:

It’s natural, because this is the stuff promoted by so many fitness influencers, supplement companies, and even commercial gyms.

I’m on a mission

to help determined, committed women like yourself to nail one hell of a body transformation

All whilst having a full understanding of how to maintain your newfound results.

Here’s the thing….

Most women who want to lose weight are focused on all the wrong things:

It’s natural, because this is the stuff promoted by so many fitness influencers, supplement companies, and even commercial gyms.

But the bottom line is

none of this works.

Well, it works in the short-term, as anyone can lose a few pounds if they do a little more exercise, or cut out certain food groups, but long-term, they’re all unsustainable.

You can’t nail a SUSTAINABLE life-changing body transformation by eating a rigid, restricted meal plan.

You also set yourself up to fail if you start out on a high amount of exercise per week that you simply can’t keep up long term. Without understanding the WHYS & HOWS of your fat loss journey from a food and exercise perspective, you’ll simply have no idea how to manage your weight long-term.

Trust me I’ve seen this SO many times; Women dieting on restricted methods with zero support, and without understanding how to truly fuel themselves, whilst over-exercising.

Then, ‘life’ happens, and they have to miss a workout, go for a meal out, or have drinks with friends, and all hell breaks loose. They regain all the weight they’d lost, whilst destroying their motivation and willpower once again.

The truth is, the women who have the best results when it comes to fat loss, weight loss, and getting (and keeping) a body they love, are the ones who have the most flexibility, and who educate and empower themselves on what to eat, how to train, and how to live.

IM HERE TO EMPOWER YOU

That’s Exactly What the Experience is All About

The HAVE IT ALL Fat Loss Coaching Experience is an immersive programme designed solely for women who want to lose weight and get their ideal body, SUSTAINABLY.

Please be aware, this is not just another ‘weight loss programme.’

If you’re looking to be spoon-fed a set meal plan, want to lose the maximum weight possible with no focus on long-term maintenance and health, or aren’t prepared to learn along the way, this is not for you.

But, if you’re the kind of woman who not only wants to lose weight, burn fat, and get in incredible shape …

IM HERE TO EMPOWER YOU

That’s Exactly What the Experience is All About

The HAVE IT ALL Fat Loss Coaching Experience is an immersive programme designed solely for women who want to lose weight and get their ideal body, SUSTAINABLY.

Please be aware, this is not just another ‘weight loss programme.’

If you’re looking to be spoon-fed a set meal plan, want to lose the maximum weight possible with no focus on long-term maintenance and health, or aren’t prepared to learn along the way, this is not for you.

But, if you’re the kind of woman who not only wants to lose weight, burn fat, and get in incredible shape …

But!

do so in a way that’s healthy, and that encourages long-term transformation then here’s what happens over the program:

STEP 1:

Once joined, you’ll get immediate access to our private group, and will be able to create your private profile on our accountability app.

STEP 2:

You’ll then be introduced into our coaching schedule, which will provide you with our exercise SMART system to commence straight away.

The exercise SMART system allows you to choose whether you want to exercise at home or in the gym. Then, throughout the program you’ll be taken through 3 cycles of different workouts.

This is to ensure your training is periodised (a concept that is so vital, yet so often overlooked with most weight loss programmes, especially those aimed at women) and provides enough variety so you don’t get bored … But enough consistency so we can ensure you’re actually improving and getting results.

Sessions last as little as 20 minutes, and rarely (if ever) go above 40 minutes.

(Please note, if opting for home workouts, I advise purchasing an interchangeable barbell (which is readily available from department stores such as Argos for roughly £35 ($45)) to generate the very best results and keep your workouts interesting.)

STEP 3:

Next up we’ll introduce you to our ‘FIX IT WITH FOOD’ method.

The aim here is to give you some structure through meal plans, so you’re not constantly stressing over what to eat … BUT giving you a tonne of variety too, so you don’t get bored, or feel like you’re being held hostage by a strict, rigid menu.

We base our nutrition around ‘The 3 Fs’ –

step 4:

Every 7 days you’ll be invited to The BREAK THROUGH accountability meet up.

We know that every woman has points in her diet where she thinks ‘screw this!’

For some of us, it might be as early as day 3. For others, it’s week 2. And for some, it might take 7 or 8 weeks for this to happen. But one thing’s for sure – At some stage, it will happen.

The key is not avoiding it, but learning how to deal with it so it doesn’t derail your progress. To tackle this, I conduct a LIVE accountability check-in every single week to address any of these roadblocks with you, run through any common challenges, and ensure every member is feeling confident, happy, and pleased with their progress.

step 5:

You’ll get access to a simple-to-use restaurant guide, giving a full breakdown of choices you can pick from a multitude of restaurants, giving tonnes of flexibility for when you’re on-the-go, in a rush, or just don’t want to cook for yourself.

step 6:

Weekly live trainings. These include all the tricks and secrets I used to lose 5 stone and maintain it in my original weight loss journey, as well as those that have helped 100’s of women and counting to lose weight, get their ideal body and sustain it.

that's not all!

and The Best Bit?

One of the biggest components missing from most programmes like this is community.

That’s why The HAVE IT ALL Fat Loss Coaching Experience is done in a group format.

Now, this doesn’t mean every woman gets the exact same plan, or the same guidance. That would be terrible …

But what it does mean is that while everything is tailored to you, you also get to be part of a select group of committed, determined women, all working towards their forever body transformation goal.

that's not all!

and The Best Bit?

One of the biggest components missing from most programmes like this is community.

That’s why The HAVE IT ALL Fat Loss Coaching Experience is done in a group format.

Now, this doesn’t mean every woman gets the exact same plan, or the same guidance. That would be terrible …

But what it does mean is that while everything is tailored to you, you also get to be part of a select group of committed, determined women, all working towards their forever body transformation goal.

Now, at this point, you might be wondering...

“But Emily, How Do I Know This Will Work For ME?”

Well, that’ll depend on YOU.

I’m immensely confident in everything that’s inside the programme, because I’ve seen the results time and time again:

Women losing up to 10 pounds in just the first couple of weeks

Losing over 2 stone
in 90 days

Finally having the confidence to wear that dress they hadn’t worn for years

slip on a bikini to sit by the pool on holiday - something they wouldn’t have dreamed of doing before.

Getting compliments from friends, family and colleagues, asking what on earth they’ve done to look so good.

And so much more …

The method works. No doubt about it. And it’s incredibly simple to follow!

The only thing determining your results … Is you.

Just take a look at some more of the results other women have achieved following the programme:

As a Recap

Here’s What You Get:

Your own profile on our accountability app.

300+ recipes
to explore.

Workouts to get stuck into straight away.

Direct access into our Private Group of HAVE IT ALL clients.

Our helpline pre-recorded video series to address current eating habits.

is this for me ?

Who Is This For?

Who Is This Not For?

is this for me ?

Who Is This For?

Who Is This Not For?

For Your investment

Here’s everything you’ll receive:

So, What’s Next?

Because I’m very selective about the women who join The HAVE IT ALL Fat Loss Coaching Experience...

The next step is for us to schedule a call.

You Can Do That Here.

You and I will get on the phone for about 15-20 minutes, to discuss you coming on board and joining this awesome tribe of women.

So, What’s Next?

Because I’m very selective about the women who join The HAVE IT ALL Fat Loss Coaching Experience..

The next step is for us to schedule a call.

You Can Do That Here.

You and I will get on the phone for about 15-20 minutes, to discuss you coming on board and joining this awesome tribe of women.

Note: This is not a typical ‘sales call.’

When we speak, I want us to get clear on 3 things

What your biggest problem is right now

What the immediate steps are you can take to work towards your dream figure

If you’re a good fit for The Experience

Genuinely, I have no interest in ‘selling’ you something you don’t need or want.

I love helping women and giving back, and so if all you take from the call is a few actionable steps, and you feel comfortable going it alone … Cool, I’m happy.

And if you decide that actually, you would like to be one of the few clients I take on this month, even better. It will be an honour and a pleasure to work with you.

Whatever you decided, thanks for reading this, and I look forward to speaking with you soon.

P.S.

In case you’re like me, and often scroll to the bottom of pages like this, here’s a quick recap:

The HAVE IT ALL Fat Loss Coaching Experience is open to any woman who is sick and tired of trying diets and exercise plans that just don’t work.

If you want to –

I think you’ll be a great fit.

Click the button below and we’ll schedule some time to chat.

P.S.

In case you’re like me, and often scroll to the bottom of pages like this, here’s a quick recap:

The HAVE IT ALL Fat Loss Coaching Experience is open to any woman who is sick and tired of trying diets and exercise plans that just don’t work.

If you want to –

I think you’ll be a great fit.

Click the button below and we’ll schedule some time to chat.

Got questions?

Cool, that’s good. I have answers:

Unfortunately not.

I had the exact same question when I hired my first coach, and his response to me was –

“No Emily, there isn’t. I have total faith in my methods, and if you know there’s a chance you can invest nothing by getting a refund, you won’t give this everything it takes.”

I care about your results, and I need you to be motivated, which is why I guarantee if you do everything as asked, you will get fantastic results, even if I don’t offer a money-back guarantee.

No – you will have your very own done for you meal plans to take the guesswork out of tracking.

You will need to be available to exercise 20-40 minutes 4 times per week.

We will provide suggestions upon start up alongside providing a swaps food list to accommodate dietary needs.

You will have the option to swap exercises to accommodate any potential injury restrictions.

Terms & Conditions

By purchasing our services, you accept that the Terms and Conditions set out hereunder represent a legally binding contract between yourself and FitQueen.

1. Physical exercise can be strenuous and subject to risk of serious injury. Accordingly, FitQueen recommends that you obtain a physical examination from a doctor before using any exercise equipment or participating in any exercise activity. You agree that by participating in physical exercise or training activities, you do so entirely at your own risk. Any enhancement products are entirely your responsibility and you should consult a physician or other expert practitioner as the case may be prior to undergoing any dietary or food supplement programme or changes. You further hereby agree that you are participating in these activities of your own volition and initiative and that by using the advice of FitQueen, you hereby acknowledge and assume all risks of injury, illness, or death.

2. You acknowledge that you have carefully read these terms and conditions and fully understand that they include and incorporate a comprehensive and binding release of liability by you in respect of FitQueen and its employees, directors, officers and any appointed or contract trainer(s) and/or instructor(s). Under the terms herein, you expressly agree to release and discharge the said trainer(s) and/or instructor(s) (and/or employees, directors or officers of FitQueen) from any and all claims or causes of action and you agree to give up, release or waive any right that you may otherwise have to bring any such legal action against the trainer(s) and/or instructor(s) (and/or employees, directors or officers of FitQueen) for personal injury or property loss or damage.

3. For the avoidance of doubt, to the extent lawfully permitted, the release and waiver set out in clause 2 above includes any action under the tort of negligence (whether such negligence is founded in statute, common law or otherwise).

4. If any portion of this release from and waiver of liability shall be deemed by a Court of competent jurisdiction to be invalid, then you agree that the clauses and provisions of these terms and conditions and this contract are severable where permitted and that the remainder of this release from and waiver of liability shall remain in full force and effect and the offending provision or provisions shall be severed here from accordingly.

5. Results from our online personal training and nutritional advice will vary and we cannot guarantee an exact or specific outcome.

6. Initial Online Coaching packages are either 3 month terms paid upfront or in monthly instalments. Once the first package instalment for online coaching has been paid for, you agree that such payment is non-refundable and that if applicable you agree to pay the following monthly instalments in one month intervals as set out on FitQueen’s website (https://fitqueen.co.uk/private-coaching/) in order to complete your the minimum contact engagement of 3 months.

7. After your initial 3 month engagement, your online coaching package automatically rolls on at a monthly fee (as set out on the FitQueen’s website – https://fitqueen.co.uk/private-coaching/) and you agree to this roll out until such a time as you decide to cancel. The notice period for cancellation applies only until the date that your next monthly instalment would have been due.

8. It is your responsibility to send your weekly check-in and maintain contact with your allocated trainer. If the trainer does not hear or receive check-ins from you, they are not obliged to follow up with or chase you.

9. You agree not to engage any active (at the date of this agreement) FitQueen appointed trainer or instructor in a private manner for a 6-month period following the expiry or termination of any package that you contractually subscribe to.

10. Data Processing

Definitions :–
Data Protection Legislation: the General Data Protection Regulation 2018 (“GDPR”) as amended or updated from time to time, or any successor legislation.

Personal Data: any information relating to an identified or identifiable natural person (a “data subject”); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier, or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity of that natural person.

For the purposes of the Data Protection Legislation, the customer is the data controller and FitQueen is the data processor (where Data Controller and Data Processor have the meanings as defined in the Data Protection Legislation).

FitQueen shall, in relation to any Personal Data processed in connection with the performance by us of our obligations:-

(a) process that Personal Data only on the written instructions of the Customer;
(b) ensure that it has in place appropriate technical and organisational measures (that can be reviewed and approved by the Customer at the Customer’s request), to protect against unauthorised or unlawful processing of Personal Data and against accidental loss or destruction of, or damage to, Personal Data, appropriate to the harm that might result from the unauthorised or unlawful processing or accidental loss, destruction or damage and the nature of the data to be protected, having regard to the state of technological development and the cost of implementing any measures (those measures may include, where appropriate, pseudonymising and encrypting Personal Data, ensuring confidentiality, integrity, availability and resilience of its systems and services, ensuring that availability of and access to Personal Data can be restored in a timely manner after an incident, and regularly assessing and evaluating the effectiveness of the technical and organisational measures adopted by it);
(c) ensure that only those individuals that need to access or process Personal Data will have access to and/or process Personal Data and those individuals are and will continue to be obliged to keep the Personal Data strictly confidential in compliance with the Data Protection Legislation;
(d) assist the Customer, at the Customer’s request and reasonable cost, in responding to any request from a Data Subject and in ensuring compliance with its obligations under the Data Protection Legislation with respect to security, breach notifications, impact assessments and consultations with supervisory authorities or regulators;
(e) notify the Customer and the Information Commissioner’s Office (“ICO”) without undue delay (and in any event in compliance with the required timescales set out in the Data Protection Legislation) on becoming aware of a Personal Data breach; and
(f) at the written direction of the Customer, delete or return Personal Data and copies thereof to the Customer on termination of the agreement unless required by the Data Protection Legislation to store the Personal Data.
You hereby consent to FitQueen appointing Stripe as a third-party processor of Personal Data under this agreement. FitQueen confirms that it has entered or (as the case may be) will enter with the third-party processor into a written agreement substantially on that third party’s standard terms of business, but in any event, that such terms will ensure compliance by the third party with the Data Protection Legislation.

11. Intentionally Blank

12. FitQueen reserves the right to use any “before and after” imagines within promotional materials, both web-based and offline and, accordingly, you hereby consent to such usage.

13. Upon signing up to our online coaching services at FitQueen, you’ll be also placed onto our mailing list in order to keep you notified of any company changes, events and new content information. You have the right to opt out at any time to this list.

14. The information and advice provided by FitQueen is not that of a medical professional and anybody wishing to follow the advice/programme is required to seek the advice of a qualified medical professional before doing so.

15. These terms and conditions are deemed to be accepted and agreed by you upon purchasing FitQueen’s services via its website, without signature unless otherwise agreed upon in writing by both parties.

16. Termination/Cancellation of contract:

You have the right to cancel your contract with FitQueen within the first 14 days after purchase and receive a full refund subject to the clauses stated below:

i) You have not agreed to start the program before the 14 days period has elapsed. If you agree with FitQueen to start the program (which is defined as the first point at which work is undertaken by FitQueen or its third party employees in creating your program) before the 14 days has elapsed, you agree that after the time when the program has started, you forfeit your right to a full refund and are subject to the minimum contract engagement length of 3 months. Thereby agreeing that you will continue to make monthly payments for the agreed minimum contract term of 3 months.

ii) Subject to clause (i) you agree that if you have paid upfront for fixed length plan, any cancellation after the start of the program, you will be refunded the difference between the end of the contract and the end of the current month of programming that you are currently in, or, the minimum 3 month engagement time, whichever comes later.

iii) The refund stipulated in clause (ii) will forfeit any upfront payment discounts and revert to the applicable monthly rate (I.e. If you paid for 6 months at £1,500 with the normal monthly rate being £300/mo and you cancel in the 3rd month, you will have served 3 months at £300 and therefore be entitled to a refund of £600).

iv) All notices to terminate/cancel your contract with FitQueen must be received in writing via email one month before the next billing date, before the end of the initial 14 days or before the start of the programming if that falls within the first 14 days. Any verbal intention before these dates will not be actioned unless received in writing.

17. These Terms and Conditions and the relationship between you and FitQueen (whether contractual or otherwise) shall be governed by, and construed in accordance with the law of England. Any dispute, controversy, proceedings or claim between you and FitQueen relating to these Terms and Conditions or the relationship between you and FitQueen (whether contractual or otherwise) shall be subject to the exclusive jurisdiction of the courts of England.

Privacy Policy

The aim of this document is to set out the review process which has been undertaken to assess the risks associated with the handling and storage of data and to set out the steps which have been, and will be taken, to protect client and user data.

As this is the first version of this document, and, importantly, the first implementation of a new policy, this document will be reviewed in three months’ time to ensure that data is being sufficiently protected by following the steps within this policy and also being accurately recorded. Thereafter the policy will be reviewed every six months as a minimum.

Compliance

Registration with the ICO

There is no need to register if the business only handles personal data for the core purposes of staff administration, advertising marketing and PR and accounts. However, many businesses do register anyway and this can ensure legitimacy and increase trust. FitQueen have considered whether registration is required, and after completing the online form via https://ico.org.uk/for- organisations/data-protection-fee/self-assessment/ on 12 January 2021, the automated response confirmed that FitQueen were obliged to register and pay a fee. As the company is about to become incorporated into a limited company (within the next 2-4 weeks), the company will be incorporated and then the new company information filed with the application.

Clear Process and Policy

This document sets out the risks considered and the steps taken by FitQueen to properly protect client and user data in compliance with GDPR and good data handling practices. In reviewing data privacy requirements due consideration has also been given to necessary processes such as software to use and also access available by freelancers. Additional contracts will be put in place to cover confidentiality and data protection with freelancers.

Further consideration is being given to the use of third-party integrations and whether the number of those can be reduced in the coming months following the change in operations and streamlining.

Notification of Policy

The core details of the policy are set out in a policy which will be placed on the website at www.fitqueen.co.uk/privacy It will be reviewed and updated as set out below to ensure that users are kept up-to-date.

Risks

Consideration has been given to the risks of handling client and/or user data with the following issues identified. Minimisation of the risks occurring have been covered within the detail of the policy below which includes obtaining only the minimum data required, secure processing and

storage

and use of reputable third-party companies for storage:

  1. Accidental data loss

  2. Theft of devices with client/user data

  3. Theft of data on hard copy paperwork

  4. Human error and mistaken sharing of data

  5. Third party loss of data

Accidental data loss may occur via lost devices. Director, Emily De Luzy, stores client information on her laptop and phone. Both the phone and laptop are password protected and the phone also operates on face recognition. If either device were lost or stolen the password on any accounts which are used on the devices could be changed quickly.

The risk of third-party data loss includes loss of data by not only email marketing or third-party providers but by any service contractors. The way that freelancers access, handle and store data is key to ensuring that customer data is protected. To properly manage this risk the privacy policies of any subcontractors shall be obtained, and as stated above the contracts with the company are being reviewed in this regard. This risk can be managed by creating clear requirements within the contracts between FitQueen and any subcontractors where they must accept the data protection terms. FitQueen should send periodical reminders to contractors about the importance of managing data confidentially.

The data sharing of client’s client data should be avoided or kept to a minimum.

 

 

Administration

Accessibility

Data is protected and a named individual, Emily De Luzy, has been appointed to review the management of data, manage data queries and handle data breaches.

Data Capture

The most robust way to capture data is via obtaining consent and so in all circumstances FitQueen will ensure that they obtain consent to handle and store the data and to contact users/clients. The correspondence shall be limited to that which is necessary to perform the function required and to that which has been stated in the Privacy Statement.

Collection of Special Category Data is likely to be necessary and all data will be obtained with consent. The Special Category Data relating to health will be kept up-to-date frequently due to the nature of the services provided.

All information will be obtained by consent, limited to what is necessary, stored securely and securely deleted when no longer required.

Processing Data

In order to ensure compliance and proper handling of data the most effective steps have been identified as:

  1. i)  Request consent to obtain the data initially – For users providing their personal data for opt-in or marketing, this will be handled securely by Active Campaign and either Calendly or Acuity Scheduling. Adding double-opt in authentication will make this step more robust. Any contacts via email or social media will be providing their information freely and will not be added to any mailing lists unless they opt-in via the formal capture forms. This will ensure that consent is always provided and evidence of consent is stored should it be contested.

  2. ii)  Set out a clear and easy to understand privacy policy (and a named contact to respond to questions) – A privacy statement has been created and Emily De Luzy has been named as the contact. The secure data handling steps will also be set out clearly in the individual contracts with subcontractors.

  3. iii)  Actively implement the strategies put in place – The implementation of obtaining and securely storing will be via Active Campaign (for mailing list) and MemberForm (for the membership). Once the business moves over to providing a membership further review will be given as to the need for and use of Google Drive which is currently used.

  4. iv)  Regularly review the procedure and processes for effectiveness and compliance – An initial three-month review period has been set to ensure that privacy is adequately protected. Thereafter, a review will be conducted every six months, unless processes are changed sooner. Each review will include consideration of this policy and the way that FitQueen handles data. In particular, consideration will be given to any new processes to be, or which have been, implemented, such as new software. Anything new will be added to the policy, any refinements will be made and users will be notified.

Notification of a Breach

As soon as a breach is indicated the management of it will be prioritised. Steps will be taken to immediately minimise any further exposure or losses. As far as is possible the following timescales will be adhered to:

  1. i)  Within the first 24 hours of becoming aware of the breach Emily De Luzy will assess the scope of the breach and identify the material lost or shared and how many individuals have been affected.

  2. ii)  Within 36 hours of becoming aware of the breach Emily De Luzy will identify those individuals affected and the steps to be taken.

  3. iii)  Within 48 hours of becoming aware of the breach Emily De Luzy will notify the Information Commissioner’s Office and any individuals involved, if required by the GDPR.

Emily De Luzy, acting in the best interests of FitQueen, is aware that all notifiable breaches must be reported to the ICO within 72 hours after becoming aware of the breach. Emily De Luzy is aware that a data breach is not only about loss or theft of personal data and includes (but is not limited to) access by an unauthorised third party, sending personal data to an incorrect recipient and alteration of personal data without permission.

Storage

Data will be stored securely under lock and key for sensitive papers, in accordance with insurance obligations. It will only be stored for as long as required and will be confidentially destroyed once completed.

Electronic information will be held on devices which require passwords for access. The sharing of personal information on social media channels will be kept to a minimum.

Service providers such as email providers, email marketing and payment companies will secure the most sensitive personal information. Those companies have been chosen based on their reputation. Their privacy policies are shared as part of the Privacy Statement.

Subcontractors will be required to safely store all data relating to clients. As part of the review of FitQueen’s privacy, checks will be made to ensure that subcontractors understand their obligations and remain secure in their practices.

Updates and Review

As this is a new policy it should be reviewed within the first three months to ensure that it adequately covers all the ways in which data is being handled and to ensure it is being properly protected. Thereafter, six monthly reviews are appropriate.

As part of the review process Emily De Luzy shall check the ICO website for any updated guidance and to stay up-to-date with best practice.

Any amendments should be updated on the privacy statement held on the website. Minor amendments need not be notified. However, amendments which impact on the way users and/or clients’ data is handled should be notified to them by email directing them to the detail on the website.

Document Created 1st February 2021 Next Review by 1st May 2021

Privacy Statement

We take safeguarding online privacy seriously. Please read the whole of this policy carefully as it sets out what information we may collect from you, how we may use it and your rights in respect of our use of that information. 

When we use the terms: we, us or our we are referring to FitQueen, a company founded by Emily de Luzy and which trades from the UK. When we use the terms: you or your we are referring to all users of our site whether or not they are a client of FitQueen. 

From time to time, we may need to change our privacy statement because of changes in our organisation, changes to legislation or in our attempts to serve your needs better. We will use reasonable efforts to publish any changes to our privacy statement in advance of the changes taking effect and always within five working days of any implemented changes. 

FitQueen are responsible for collecting, processing, storing and safe-keeping personal and other information as part of providing a service and carrying out our regular business activities. We manage personal information in accordance with the Data Protection Act 2018 and in accordance with the requirements of the Information Commissioner’s Office.

Any questions regarding our processing of personal data should be directed to us via email to fitqueenbusiness@gmail.com 

SCOPE

Our Privacy Policy governs any kind of processing where we are acting as a data controller or co-controller (including collection, use, transfer, storage and deletion) of personally identifiable information (any information that may be used to identify a physical person, and any other information associated therewith) about natural persons. This policy applies to our processing of data collected through any means, actively as well as passively, from persons located anywhere in the world. 

We are guided by the following principles when processing data:

  1. We will only collect data for specific and specified purposes; we will make it clear at the point when we request your information, what we are collecting it for and how we are going to use it;
  2. We will not collect data beyond what is necessary to accomplish those purposes; we will minimise the amount of information we collect from you to what we need to deliver the services required;
  3. We will collect and use your personal information only if we have sensible business reasons for doing so, such as communicating to you with our newsletter which will contain relevant information about the work that we do, the services we provide and the offers available from time to time;
  4. We will not use your data for purposes other than those for which it was collected, accepted as stated within this policy, or with your prior consent;
  5. We will seek to verify and/or update your data periodically and we will accept requests from you for amendment of the data held;
  6. We will apply high technical standards to make our processing of data secure;
  7. Except otherwise stated, we will not store data in identifiable form longer than is necessary to accomplish its purpose or as required by law. 

INFORMATION COLLECTED

The information we may collect about you could include, but is not limited to:

  1. Personal details;
  2. Family details; 
  3. Lifestyle (including health information) and demographic details such as gender and date of birth; and
  4. Purchasing history and payment information.

We do not knowingly collect any data from anyone under the age of 18.

We will collect information from you when:

  1. You sign up to our newsletter or mailing list;
  2. You download an opt-in;
  3. You purchase a product or service from us;
  4. You contact us for information via our website or social media channels, by phone or email;
  5. You post on our social media channels, website or blog;
  6. You browse and use our site; and
  7. You work with us in a commercial capacity.

We may use the information collected to:

  1. Allow you to make a purchase from our site;
  2. Send you our newsletters or provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes; 
  3. Ensure that content from our site is presented to you in the most effective manner for you and your computer;
  4. Allow you to participate in the service you have chosen to do so;
  5. Send you targeted emails and offers based on your preferences; and
  6. Notify you about changes to our service.

INFORMATION SHARING & STORAGE 

It is important to us that we protect your data. We will never sell or share your personal information with third parties. We will share and store it in the following ways:

  1. If you view or interact with our site then we may share your information with:
    1. Social media sites (Facebook and Instagram) and search engines including Google in order to allow personal recommendations and specific advertising;
    2. Payment and IT (including hosting) providers and our accountant; and
    3. Any regulatory bodies as required by law.
  1. If you provide us with your email address it will be stored, along with your first name and surname via Active Campaign. Active Campaign have their own privacy policy and will protect your data. You can find out more here: https://www.activecampaign.com/legal/privacy-policy
  1. If you make a booking to speak with us, we utilise both Acuity Scheduling and Calendly whose privacy policies are:

https://help.acuityscheduling.com/hc/en-us/articles/219149587-Security-Privacy-Compliance

https://calendly.com/pages/privacy

  1. If you purchase our services then your personal information will be requested as part of a contact for provision of services and stored securely within our online system and also stored within third party programming sites where we will create your bespoke workouts and hold your information. We utilise MemberForm, MyPT Hub and Google Drive for storage of member information. Those third parties also have their own privacy policies which you can read: 

https://www.mypthub.net/legal/privacy-policy/

https://policies.google.com/privacy?hl=en-US

 

LEGAL BASIS FOR PROCESSING YOUR DATA

The General Data Protection Regulation (GDPR) provides that processing of your data shall only be lawful if and to the extent that at least one of the following applies:

  1. You have consented
  2. For the performance of a contract
  3. For compliance with a legal obligation which we must perform
  4. To protect vital interests of your or another person
  5. It is in the public interest
  6. It is in the legitimate interests pursued by us or a third party

We collect data for the purposes set out in our policy above which is primarily to provide you with an online browsing experience of the information available about our services via site and to provide and deliver to you our services. In all circumstances we will have obtained your data because you provided your consent to share it, in some circumstances there will also be additional lawful reasons which apply.  Data is managed to ensure that it is either erased from our system when it is no longer required for the purpose for which it was collected, retained for legal reasons or minimised and retained. 

LINKS FROM OUR SITE

Our site contains links to and from other websites which are operated by individuals and companies over which we have no direct control. If you follow a link to any of these websites, please note that these websites have their own privacy and terms of use polices. We do not accept any responsibility or liability for these policies. We advise you to check the policies for third party sites before you submit any personal data to the website. 

MARKETING EMAILS

We will make it as easy as we can for you to opt out of unwanted communications, providing it does not restrict our ability to provide you with the primary service you have requested. 

Please note if you wish to unsubscribe from any marketing emails that you have signed up for, you can do so by clicking onto the unsubscribe link on the marketing email that was sent to you or by emailing fitqueenbusiness@gmail.com and putting “Unsubscribe” in the subject of the email. It may take 24 hours for this to become effective.

WEBSITE ANALYTICS & TARGETED MARKETING 

We use website analytics to provide the best user experience and service to you and to evaluate and improve our site. We utilise third party data analytics service providers Google Analytics and Facebook Pixel (including Instagram Ads) to improve our visibility and to monitor website browser behaviour and navigation across our site.

These third-party data analytics service providers collect this information on our behalf in accordance with our instructions and in line with their own privacy policies. Our service providers may collect the following data about the way you use our site, which will almost always be anonymised and aggregated before reporting back to us:

  1. Number of visitors to our site
  2. Pages visited whilst using the site and time spent per page
  3. Page interaction information, such as scrolling, clicks and browsing methods
  4. Source location and details about where users go when they leave the site
  5. Page response times and any download errors
  6. Other technical information relating to end user device, such as IP address or browser plug-in

From time to time we may use the information collected about you to present you with targeted advertisements using platforms such as Facebook, Twitter, Google and/or Instagram.

CHANGES TO THIS POLICY & FUTURE PROCESSING 

We continually review our privacy practices and may change our practices, and subsequently, this policy, from time to time. We do not intend to process your personal information except for the reasons stated within this privacy notice. If this changes, this privacy notice will be amended and placed on our website at www.fitqueen.co.uk/privacy  

If you are concerned about how we are collecting, using and/or sharing your personal information, you can contact our Data Protection Officer Emily de Luzy via email fitqueenbusiness@gmail.com 

This privacy notice was first published on 1st February 2021. It was reviewed and updated on It will be reviewed by 1st May 2021.